Forward Calls to your Agent

Here are two ways to get calls flowing to your Vida AI agent quickly:

1. Primary Business Number:

   • For new businesses, use your Vida phone number as your primary contact number. Share this number directly with your customers on your website, business cards, and online profiles.

2. Call Forwarding:

   • If you already have a business or cellular phone number, you can use call forwarding to redirect calls to your Vida AI phone agent when you are unavailable or when the line is busy.
   • To enable call forwarding on your existing business number, configure it in your business number’s settings or directory. If you can’t find the setting, reach out to your provider for support or reach out to us and we will help you.
   • NOTE make sure that your calls are forwarded to Vida showing the caller’s caller ID, not your phone number. This enabled Vida to track callers by their inbound caller ID.

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Other ways to get calls to your agent

1. Share its Public Profile Page:

   • Share your agent’s public profile page. Your public link will look like this: https://vida.io/vidasales (replace “vidasales” with your agent’s username. Check out our profile guide for more information.

2. Embed your Vida Agent:

   • Embed your Vida agent into your website so people can talk to it via WebRTC. Visit our Embed Instructions page for more information.