Heartbeat or repeating Task?
Write useful heartbeat instructions
Define:- the systems and records the Agent should review
- the time window or freshness requirement
- what qualifies as a legitimate issue
- what measurable improvement is worth suggesting
- actions it may take without approval
- when it should alert a person
- when it should remain quiet
Set an alert threshold
Ask the Agent to notify people only when:- a real issue remains unresolved
- a customer commitment or deadline is at risk
- approval or information is required
- a specific change is likely to produce a measurable improvement