Supported Zapier Triggers and Actions
- Agent Request: Triggered by your AI agent. This allows your Agent to interact with any Zap in real-time during live conversations. Depends on a
Agent Response
action being configured in the Zap flow. More info on the Zapier agent function here. - New Contacts: Triggers when a contact is added or updated. This makes it easy to sync contacts that your phone agent enriches to your CRM.
- New Conversations: Triggers when a new conversation is completed. This allows you to take action based on the full details of the conversation.
- Incoming Conversations: Triggers before your agent responds to a new conversation. This enables you to prepare or log incoming communication in real-time.
- Inject Context: Action to provide your AI agent with additional context about a caller. This can enhance the interaction by ensuring the agent has all necessary information.
- Outbound Call: Action that allows a Zap to initiate an outbound call from your AI agent.
- Outbound SMS: Action that allows a Zap to initiate an outbound SMS text message from your AI agent.
- Agent Response: Used in conjunction with the
Agent Request
trigger, this action let’s you feed a Zap outcome or response back to your agent during a live conversation. More info on the Zapier agent function here.