Usage Features for AI Agent Enablement
Track and manage detailed usage data across all tiers of your AI agent enablement platform, with maximum flexibility for resellers and their customers.
Vida’s AI phone agent enablement platform offers comprehensive Usage Features designed to provide transparency, flexibility, and control over how AI agents and features are used across the entire hierarchy of your white-label ecosystem. From granular usage insights to APIs for automation, these tools empower resellers to manage and optimize customer plans while ensuring accurate billing.
Key Features of Usage Tracking and Management
1. Hierarchical Usage Segmentation
Vida’s platform segregates usage data at multiple levels, allowing detailed insights into every tier of your white-label ecosystem:
- Agent Level: Track how individual AI agents are utilizing features and resources.
- Organization Level: Monitor aggregate usage across all agents within a customer’s organization.
- Reseller Level: Understand how all your customer accounts are performing and consuming resources.
- Partner Level: For large-scale deployments, partners can see a high-level breakdown of usage across all resellers.
This tiered approach ensures that every level has clear visibility into its underlying usage, making it easy to manage accounts and features efficiently.
2. Flexible Plan Definition
Our usage system is built to accommodate a variety of customer needs with maximum flexibility:
- Create custom plans for your customers that include specific features, limits, or tiers.
- Mix and match features such as call minutes, chat sessions, SIP integrations, or email usage.
- Define thresholds and overage policies to ensure transparency and control.
This flexibility allows you to cater to diverse customer requirements while maintaining control over costs and feature availability.
3. Usage Insights and Reporting
Resellers can access detailed usage breakdowns for every agent, organization, and account:
- View real-time and historical usage metrics to identify trends and optimize resource allocation.
- Easily understand how your customers are utilizing features and how this translates into charges for you as a reseller.
4. APIs for Detailed Usage Records
Leverage Vida’s robust APIs to automate and integrate usage data into your workflows:
- Access detailed usage records for agents, organizations, and accounts.
- Build custom dashboards or integrate usage data with your billing, analytics, or CRM tools.
- Automate usage-based reporting to stay on top of customer activity and costs.
Benefits of Vida’s Usage Features
- Full Transparency: Gain a clear understanding of how resources are being used at every level of your ecosystem.
- Customizable Plans: Tailor plans to meet your customers’ specific needs with flexible feature configurations.
- Scalable Management: Efficiently manage usage across agents, organizations, and resellers, no matter the scale.
- Accurate Billing: Ensure precise billing for customers based on real-time and historical usage data.
- Automation-Ready: Use APIs to integrate and automate usage tracking with your existing systems.
Example Use Case: Reseller Usage Breakdown
- Agent-Level Insights: A reseller can view detailed call minutes, chat sessions, and email usage for a specific AI agent within a customer organization.
- Organization-Level Aggregates: The reseller checks the total resource consumption for a customer organization to ensure it aligns with their plan.
- Reseller Overview: The reseller sees a consolidated view of all their customer accounts and how each is contributing to the total usage charges.
- Partner-Level Reports: If the reseller operates under a partner, the partner can view total usage across all resellers under their umbrella for strategic analysis and chargeback clarity.
Flexible and Transparent Usage for Every Tier
Vida’s usage features provide the tools and insights needed to:
- Empower resellers with full visibility into their customers’ activity.
- Offer tailored customer plans with maximum flexibility.
- Maintain control and transparency in how usage drives billing at every level.
Contact us today to learn how Vida’s platform can support your enablement and white-label goals with powerful usage management tools.