Vida’s AI phone agent enablement platform offers comprehensive Usage Features designed to provide transparency, flexibility, and control over how AI agents and features are used across the entire hierarchy of your white-label ecosystem. From granular usage insights to APIs for automation, these tools empower resellers to manage and optimize customer plans while ensuring accurate billing.

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Key Features of Usage Tracking and Management

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1. Hierarchical Usage Segmentation

Vida’s platform segregates usage data at multiple levels, allowing detailed insights into every tier of your white-label ecosystem:
  • Agent Level: Track how individual AI agents are utilizing features and resources.
  • Organization Level: Monitor aggregate usage across all agents within a customer’s organization.
  • Reseller Level: Understand how all your customer accounts are performing and consuming resources.
  • Partner Level: For large-scale deployments, partners can see a high-level breakdown of usage across all resellers.
This tiered approach ensures that every level has clear visibility into its underlying usage, making it easy to manage accounts and features efficiently.

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2. Flexible Plan Definition

Our usage system is built to accommodate a variety of customer needs with maximum flexibility:
  • Create custom plans for your customers that include specific features, limits, or tiers.
  • Mix and match features such as call minutes, chat sessions, SIP integrations, or email usage.
  • Define thresholds and overage policies to ensure transparency and control.
This flexibility allows you to cater to diverse customer requirements while maintaining control over costs and feature availability.

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3. Usage Insights and Reporting

Resellers can access detailed usage breakdowns for every agent, organization, and account:
  • View real-time and historical usage metrics to identify trends and optimize resource allocation.
  • Easily understand how your customers are utilizing features and how this translates into charges for you as a reseller.

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4. APIs for Detailed Usage Records

Leverage Vida’s robust APIs to automate and integrate usage data into your workflows:
  • Access detailed usage records for agents, organizations, and accounts.
  • Build custom dashboards or integrate usage data with your billing, analytics, or CRM tools.
  • Automate usage-based reporting to stay on top of customer activity and costs.

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Benefits of Vida’s Usage Features

  • Full Transparency: Gain a clear understanding of how resources are being used at every level of your ecosystem.
  • Customizable Plans: Tailor plans to meet your customers’ specific needs with flexible feature configurations.
  • Scalable Management: Efficiently manage usage across agents, organizations, and resellers, no matter the scale.
  • Accurate Billing: Ensure precise billing for customers based on real-time and historical usage data.
  • Automation-Ready: Use APIs to integrate and automate usage tracking with your existing systems.

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Example Use Case: Reseller Usage Breakdown

  1. Agent-Level Insights: A reseller can view detailed call minutes, chat sessions, and email usage for a specific AI agent within a customer organization.
  2. Organization-Level Aggregates: The reseller checks the total resource consumption for a customer organization to ensure it aligns with their plan.
  3. Reseller Overview: The reseller sees a consolidated view of all their customer accounts and how each is contributing to the total usage charges.
  4. Partner-Level Reports: If the reseller operates under a partner, the partner can view total usage across all resellers under their umbrella for strategic analysis and chargeback clarity.

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Flexible and Transparent Usage for Every Tier

Vida’s usage features provide the tools and insights needed to:
  • Empower resellers with full visibility into their customers’ activity.
  • Offer tailored customer plans with maximum flexibility.
  • Maintain control and transparency in how usage drives billing at every level.
Contact us today to learn how Vida’s platform can support your enablement and white-label goals with powerful usage management tools.