How to configure and use Take a Message functions in Vida agents.
The Take a Message function allows your Vida AI phone agents to record voicemail or text messages from callers when specific staff members are unavailable. This ensures that important information is captured and relayed to the appropriate person for follow-up.
Here is an example of how you might configure a take a message function:
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- **Condition**: When the caller requests to speak with a staff member who is currently unavailable.- **Instructions**: Ask the caller to leave a message with their name, phone number, and the reason for their call. Inform them that their message will be relayed and someone will follow up shortly.