Adding a Take a Message Function
To add a take a message function to your agent:- Log into your account and navigate to the agent editor.
- Click the (+) button in the Functions section and select the “Take a Message” function.

Configuring the Take a Message Function
Once added, you need to provide instructions to the agent on how and when to use the take a message function. You will specify:- Conditions: Describe under what conditions the agent should send calls to voicemail or ask for text messages.
Example Instructions
Here is an example of how you might configure a take a message function:Use Cases
Take a Message functions can be used in various scenarios:- Spam: Tell your agent to send spam and solicitations to voicemail.
- After Hours Calls: Capture messages from callers when the business is closed.
- Busy Staff Members: Record messages when specific staff members are unavailable to take calls.
- General Inquiries: Allow callers to leave messages for general inquiries to be followed up on later.