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Pause & Think lets your Agent analyze a difficult decision privately during a live conversation. The reasoning is not spoken to the caller; the Agent uses it to prepare its next response. Use it for a bounded decision that benefits from additional analysis, such as comparing eligibility rules, reconciling several facts, or planning a sensitive response.

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Configure Pause & Think

  1. Choose a reasoning model in the Agent’s Intelligence settings.
  2. Add Pause & Think in the Functions section.
  3. Describe the exact decision the Agent should analyze and when it should use the function.
  4. Tell the Agent what information it must collect before reasoning.
Keep the task focused. A broad or unnecessary reasoning step can make a live conversation feel slow. Test with simple and difficult examples before publishing. The function should activate only when the extra analysis materially improves the answer.
Configuring reasoning programmatically? See Models and reasoning and Agent functions.