Features

AI Agent OS Features
for Business Communicaiton

Leverage AI to handle calls, capture opportunities, and enhance customer interactions. Increase revenue, improve productivity, and deliver exceptional service.
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core capabilities

AI Agents That Do the Work

Vida’s AI Agent OS automates business communication and workflows with speed and accuracy.

Voice & Messaging: Manage calls, texts, and chats from one system. Automate: Handle scheduling, follow-ups, and payments. CRM Optimization: Keep data clean and actionable. Integrations: Connect CRMs, APIs, and schedulers in real time. Monitoring: Track every interaction with unified analytics.
Hear an Agent in Action

Built for Speed and Scale

Deploy in Days

Launch phone agents in minutes, not months, with no-code tools and built-in scalability.

Fast Setup: Quickly deploy tech with Crawl → Walk → Run process. Connect: Instantly connect CRMs, schedulers, and payments. Flexible Billing: Scale with outcome-based pricing. Built-In QA: Access real-time analytics and observability.
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Four diverse customer service representatives for different industries

Enterprise Strength, Simplified

Secure, Compliant, and Ready for Scale

Enterprise-grade security and reliability built to scale.

STIR/SHAKEN & TCPA: Verified, compliant communication. Data Privacy: Encryption and strict data separation. HIPAA Ready: Full compliance and BAA available. Multi-Tenant: Manage thousands of agents from one dashboard. Reliable: 99.99% uptime and automated failover.
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avaible 24/7

Always on, everywhere.

Vida AI phone agents are omnichannel, working across voice, text, email, and webchat.

With omnichannel AI agents your data stays clean, customer communications are always in sync. No matter the channel your team is responding 24 hours a day, 7 days a week.
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Fully Featured AI Agent Operating System

Agent Features

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Call Transfers

Easily transfer calls to the right person or department with a few clicks.
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Scheduling

Schedule appointments, meetings, and calls and keep your calendar in sync.
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Take a Message

Capture important information and ensure no calls, texts, or emails go unanswered.
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Send Emails

Automatically send e-mail to customers and leads with important information.
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SMS Texting

Send and receive text messages with customers directly from the OS.
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Multi-Language

Communicate with your customers in the preferred language.
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Request Payment

Give your agents the ability to request and process payments.
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Contact Personalization

Enable AI agents to recognize contacts and offer personalized communications.
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Embeddable

Add Vida agents directly into your website or applications where you already work.
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Workflow Tasks

Have agents trigger workflow tasks across Vida and connected systems.
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Routing

Automatically route inbound calls to the right agent, territory, or partner.
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CRM Hygiene

Use AI Agents for lead scoring, tagging, summarization, deduping, and logging.
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Available 24/7

Vida agents are always on, never tire, and ready to assist.
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Outbound Communication

Leverage voice, chat, and email to communicate with leads and customers.
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Webchat

Respond to webchat messages and lead inquiries directly from the OS.

Platform Features

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Webhooks

Fetch and process dynamic information from your backend systems.
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Usage Monitoring

Track and manage usage data across the entire AI Agent Operating System.
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White Label

The OS can be styled to offer your customers a seamless brand experience.
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Client Billing

Resellers can manage billing for your AI services with custom onboarding flows.
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Developer API

Vida’s platform offers APIs, so you can embed AI Agents in your ecosystem.
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SIP In

Configure SIP for seamless inbound and outbound calls with Vida AI agents.
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Agent Templates

Launch faster with templates that match your processes and data sources.
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MCP Ready

Use the open standard to connect Vida to external tools and data sources.
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Compliance

The AI Agent OS has built in telephony compliance with STIR/SHAKEN and TCR.
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Agent Synchronization

Easily manage a few or thousands of agents by keeping their prompts in sync.
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HIPAA Availability

For enterprises who need redaction and deal with protected information.
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Observability

The AI Agent OS has built-in tracing, unified analytics, QA tools, and more.
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Omnichannel Metrics

Keep voice, text, email, and chat data and metrics unified from a single source.
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Logging and Access Control

Protect data with role-based access controls and comprehensive logging.
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Mobile & Web

Monitor your agents from the desktop, tablet, or mobile.

Revolutionize Customer Interactions

Deploy your AI agents in 90 days or less.
Answer every call, improve business operations, grow revenue, and keep your customers happy.
Try Vida for Free

Frequently Asked Questions

Get answers to common questions about deploying AI phone agents.

What is Vida?

What is an Omnichannel Agent?

What is an AI Agent Operating System?

What is a Vida number?

What can Vida Agents do?

How do I create a Vida Agent?

Can Vida work with my existing business systems?

Is my phone number safe with Vida?

Can I use Vida with my existing cell number?

Can my Vida Agent handle text messages sent to my personal cell number?

Is Vida HIPAA compliant?

Is Vida SOC2 certified?

Does Vida manage telecom compliance?

Can outbound calls be made from the agent?

Can outbound SMS/text messages be sent from the agent?

More FAQs