Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you're a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

AI Agents For Healthcare

24/7 AI Phone Answering Service for Healthcare

Be there for your patients, anytime. In healthcare, every call represents a patient in need. Vida’s AI-powered call answering guarantees your practice is always available, enabling you to manage inquiries, schedule appointments, and provide exceptional care, day or night.

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Call the Vida Demo Agent

Stop Missing Calls, Start Building Trust

Patients want to feel cared for from the moment they contact you. Vida ensures that no call is ever missed, creating a smooth and dependable experience every time.

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24/7 Accessibility for Your Patients

Whether it’s after-hours or during on-call hours, Vida answers calls promptly, keeping your practice connected.

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Easy Appointment Management

From booking service appointments to quoting parts, Vida helps move customers closer to a purchase decision.

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A Compassionate First Impression

Show customers you’re serious about their needs with quick, reliable, and professional call handling.

SMART

Smart Scheduling, Tailored to Your Practice

Vida seamlessly integrates with your existing scheduling software, giving patients the ability to book appointments without hassle. From follow-up visits to wellness checks, Vida keeps your calendar optimized so your team can focus on what matters most—providing care.

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MEMORABLE

Simplify Patient Inquiries with Precision

Let Vida handle repetitive calls, such as questions about office hours, insurance, and prescription refills. Complex inquiries are routed directly to the appropriate team member, ensuring every call is addressed efficiently while freeing up your staff to focus on patient care.

QUICK

Craft a Thoughtful Patient Experience

Deliver a seamless and personalized experience for every patient. Vida’s AI-powered system ensures quick responses, minimizes wait times, and provides accurate information instantly. By streamlining communication and reducing administrative hassle, your team can focus on what matters most—delivering exceptional patient care.

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SIMPLE

Elevate Patient Data Management

Efficiently manage patient communications with Vida’s AI. Our system automatically logs interactions, updates records in real-time, and syncs seamlessly with your EMR. Reduce administrative burden, improve data accuracy, and ensure every patient inquiry is properly documented—so your team can focus on delivering quality care.

Improve Revenue Across Your Business

Answer every call, automate operations, and give your customers AI agents that work — billed on your invoice.

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Why Healthcare Businesses Choose Vida

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Customizable Call Flows

Customize Vida’s AI to meet your practice’s unique needs.

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CRM and Tool Integration

Maintain an efficient workflow with synchronized systems.

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Performance Analytics

Gain valuable insights to continuously improve patient interactions.

Multi-Language Support

Cater to your community with AI that speaks their language.

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Scalable for All Practices

From single clinics to multi-location networks, Vida adapts to your scale.

Keep Patient Data Secure

Vida supports customers whose businesses require HIPAA compliance.

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Frequently Asked Questions

Get answers to common questions about deploying AI agents.

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