Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you're a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

What is Vida Operator?

Vida Operator is another named used to refer to the Vida AI Agent workflow and operations compatibility. All Vida Agents are OpenClaw compatible, and come out of the box with skills and templates allowing them to handle a variety of workflow tasks. Those tasks included, but aren't limited to: browser control, CRM automation, messaging, task management, data retrieval, social engagement.

OpenClaw is an open-source, autonomous AI agent that runs typically runs locally on a user's machine (PC/VPS) to automate tasks and execute shell commands. Vida AI Agents are compatible with OpenClaw and can do anything OpenClaw AI agents can do. However, it is important to note that unlike OpenClaw, Vida AI Agents are deployed in the cloud surrounded by an enterprise-grade secure environment, and they do not need to be deployed unsecurely, on your local machine.

outcome based agents

AI Agents Built for Operations & Workflows

Give the AI agent the skills and system access required to move from request to completed work. Vida keeps every action, handoff, and exception visible, so you can focus on outcomes.

Chat conversation where one user asks to pull the leads report from last month and the other replies 'Sure thing, one sec,' with a linked flow to a CRM report icon and two gray icons representing further steps.

EXTENSIBLE AGENTS

Give Your Agents Superpowers

Vida uses managed skills to extend agents beyond conversation and communication. Vida agents use browser, task, record, messaging, scheduling, and file skills to get real work done.

Add skills for browser automation, CRM updates, scheduling, messaging, and more
Use agents for completing follow-up workflows, revewing data, attending phone calls, and more
Run skills securely with permissioned, managed execution

SYSTEM CONTROL

Complete the Outcomes in the Systems That Matter

Give the agent a job, and it carries the request into your software and completes the approved system actions needed to produce the result.

Navigate web applications and dashboards
Update, submit, create, and verify records
Run tests, analyze data, and share findings

User interface showing Summit IT Customers list with customer details and a message conversation where AI notifies call answered and adds customer to follow-up sequence, plus a chat thanking Danielle Ashlyn for meeting and discussing IT needs.

Vertical process flow with four steps: Create New Content, Add Content to Campaign, Update Ad Network, and Profit Measurement, with the first three steps in blue circles and the last step in a gray circle.

INTELLIGENT WORKFLOWS

Automate Complex Workflows

Start work from a call, message, form, or system event. The agent gathers context, applies your rules, acts across systems, follows up, and brings in a person when judgment is needed.

Multi-step work with conditions, approvals, and human handoffs when needed
Cross-channel and cross-system execution with shared context across systems
Keep the full record of tasks attached to the work

ENTERPRISE DEPLOYMENT

Scale the Proven Outcomes

Prove one result, then expand it across volume, teams, products, or customer programs with the same governance and observability.

Usage monitoring and role-based controls
Multi-tenant and custom-brand ready

Step 3 of 12 showing an AI summary indicating that an agent generated 78 new A/B test headlines for 23 different ad campaigns and will proceed to add content to the campaign.

OPENCLAW COMPATIBLE

Extensible AI. Enterprise Control.

Run and scale workflows inside Vida’s secure, scalable Agent OS. Add powerful skills, operations, and automations without sacrificing governance, monitoring, security, or production reliability.

More than Communication, Automation.

Vida AI agents come secure and ready to work.
Create custom workflows, or leverage built in skills to optimize your business and deploy quickly.

Workflow Features

OpenClaw Compatible

Vida AI Agents are OpenClaw compatiable out of the box and ready to work.

Browser Control

Navigate web apps, submit forms, and update dashboards automatically.

CRM Automation

Create, update, and clean CRM records in real time based on conversations and events.

Email Automation

Search inboxes, respond to messages, and trigger follow-ups automatically.

Messaging

Send and receive messages via WhatsApp, Slack, Discord, and communication channels.

Voice Actions

Trigger outbound calls, capture call data, and execute workflows from phone interactions.

Data Retrieval

Pull information from APIs and databases to answer questions or complete tasks.

Social Engagement

Monitor and respond to customer messages on platforms like X, Facebook, or Instagram.

Task Management

Create, assign, and update tasks in systems like Todoist or project tools automatically.

Payment Requests

Securly, generate payment links, send reminders, and process confirmations.

Multi-Step Workflows

Trigger conditional logic sequences based on calls, messages, forms, or CRM updates.

File & Document Actions

Generate proposals, update documents, and process uploaded files automatically.

Webhook & API Execution

Trigger external systems and internal services through secure function calls.

Transcription & Summaries

Convert calls or voice input into structured notes and actionable summaries.

Custom Skill Extensions

Extend agent capabilities with additional skills for industry-specific workflows.

Improve Revenue Across Your Business

Answer every call, automate operations, and give your customers AI agents that work — billed on your invoice.

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Frequently Asked Questions

Get answers to common questions about deploying AI agents.

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