Vida is the AI Agent Operating System — a platform for building, selling, and managing AI capable of managing operations and running communication for a business.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

What is Vida Operator?

Vida Operator is another named used to refer to the Vida AI Agent ability to perform workflow and operations. All Vida Agents are OpenClaw compatible, and come out of the box with skills and templates allowing them to handle a variety of workflow tasks. Those tasks included, but aren't limited to: browser control, CRM automation, messaging, task management, data retrieval, social engagement.

OpenClaw is an open-source, autonomous AI agent that runs typically runs locally on a user's machine (PC/VPS) to automate tasks and execute shell commands. Vida AI Agents are compatible with OpenClaw and can do anything OpenClaw AI agents can do. However, it is important to note that unlike OpenClaw, Vida AI Agents are deployed in the cloud surrounded by an enterprise-grade secure environment, and they do not need to be deployed unsecurely, on your local machine.

Can AI Agents Automate Workflows?

Yes. Vida AI agents are capable of handling simple and complex workflows for business. Vida agents are equipped with their own computer, browser, memory, and the tools need to perform most any task a person can do.

Vida Agent OS

Branded AI Agents for
Resellers & Service Providers

For telecom providers, agencies, MSPs, BPOs, and SaaS platforms.
Grow revenue by delivering white-label AI voice and text agents to your business clients.

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Ride the AI Agent Wave

Go beyond the traditional PBX and offer AI agents to your business clients. With turnkey setup via SIP trunks and SIP registrations, Vida makes it easy to create AI agents for customers and deploy in minutes.

Expand Your Offerings

Enter the AI agent market with a platform that integrates with your existing stack, whether that's a telecom network, a managed services portfolio, or an agency retainer.

Unlock New Revenue

Add 50–70% gross margin recurring revenue to your business by reselling AI agents that handle calls, qualify leads, and automate workflows for your clients.

Match Your Brand

Brand the entire client experience including the portal, agents, templates, pricing, billing, and communications. All under your own brand name.

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GROW WITH AI

Create, Deploy, and Manage AI Agents at Scale

Use pre-built AI agent templates to rapidly deploy custom voice, messaging, and operation solutions for your clients. Each template supports variables, functions, and full customization, enabling fast onboarding whether you're a telecom reseller, an agency, MSP, or anyone else. Sell AI-powered services at scale with minimal development overhead.

Talk to Sales

BUILT FOR SCALE

Monitor and Control Token Usage and Billing in Real-Time

Track AI usage across every client account and agent, set billing thresholds, and manage expenses transparently. Gain visibility into consumption patterns across campaigns, verticals, and reseller tiers. Prevent overages and optimize your pricing and billing with real-time reporting.

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TURN KEY READY AI

Onboard Agents via Turn-key UCaaS Integrations

Connect to UCaaS platforms, SIP trunks, CRMs, and helpdesk tools then launch AI agents in minutes. Simplify multi-tenant management with centralized admin tools and auto-provisioning. Scale effortlessly as your client base grows, regardless of your integration stack.

Talk to an AI Expert

MAKE YOUR MARK

Delight Clients with a Whitelabeled Agent Inbox Experience

Offer a branded, unified inbox for overseeing calls, texts, and chats under your own label. Centralize communication to help clients respond faster and more efficiently. Drive stronger client loyalty with a polished, cohesive user interface tailored to their brand.

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Why Vida is the Preferred Choice
for Telecom MSPs

Vida was created to make it easy for venders and resellers to deploy AI phone agents alongside their existing product offerings. The best part is that adding AI agents quickly and effectively, maximizing your ROAI (Return on AI).

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White Label Branding

Customize your client's experience with a custom domain, mobile app, logo, and brand colors.

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Developer API Access

Get full access to our developer API for seamless integration with your existing software systems.

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Deep SIP Integrations

Integrate with SIP trunks and PBX. Utilize call-handling features like queuing, forwarding, and bridging.

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Agent Monitoring

Monitor agent performance and identify areas for improvement via call recordings and summaries.

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Turn Key UCaaS Setup

Deploy AI agents for your clients via turnkey integrations with UCaaS, VoIP, and hosted PBX platforms.

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Client Mobile App

Give your clients a branded mobile experience to log in and access their agents under your custom brand.

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Custom Billing & Plans

End-to-end billing management that handles usage-based pricing, tiered bundles, and per-client invoicing automatically.

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Reusable Agent Templates

Create a library of agent templates with variables, functions, and integrations. Onboard clients in minutes.

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Compliant & Secure

HIPAA, SOC 2 Type II, STIR/SHAKEN, TCR, A2P 10DLC, and TCPA compliant out of the box. No extra work required.

Frequently Asked Questions

Get answers to common questions about deploying AI agents.

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