AI AGENTS FOR MANAGED SERVICE PROVIDERS

Enterprise AI Phone Agents
for Modern MSPs

Vida’s AI Phone Agents give MSPs always-on coverage to capture issues, route requests, and respond faster while maintaining consistent service across every client.
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Faster Issue Resolution

Ensure every call or request is answered, captured, and routed, so issues reach your team ready to act.

Always-On Intake

Ensure every client call or request is answered, captured, and routed—24/7.

Faster Issue Resolution

Reduce response times by gathering context before tickets reach your team.

Consistent Client Experience

Deliver professional, predictable interactions across every managed account.

INTELLIGENT INTAKE

Capture and Qualify Support Requests Automatically

MSPs support many clients, each with different systems, priorities, and SLAs. Vida answers incoming calls, identifies the issue, and collects the right information before routing requests to your team.

Agents can:
  • Identify the caller and account
  • Capture issue details
  • Determine urgency and category
  • Route to the correct queue or technician

HIGH-VELOCITY SUPPORT

Handle High Ticket Volume Without Overloading Teams

MSPs often experience spikes during outages, upgrades, or security events. Vida absorbs repetitive and predictable requests so technicians can focus on complex issues.

The Result:
  • Faster response times
  • Less burnout
  • Better SLA adherence

CONSISTENTLY GREAT

Deliver a Professional Experience for Every Client

Clients expect fast, knowledgeable responses—regardless of time or volume. Vida ensures every interaction follows your scripts, tone, and escalation rules, so service stays consistent across all managed accounts.

This helps MSPs:
  • Reduce variability between technicians
  • Improve client satisfaction
  • Strengthen long-term retention

OPERATIONAL CLARITY

Keep Calls, Tickets, and Follow-Ups in Sync

Vida logs call summaries, updates tickets, and triggers follow-ups across your PSA, CRM, or ticketing tools. Every interaction is captured cleanly—so nothing is missed.

Your operations stay:
  • Organized
  • Predictable
  • Scalable

Revolutionize Customer Interactions

Deploy your AI agents in 90 days or less.
Answer every call, improve business operations, grow revenue, and keep your customers happy.
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Why MSPs Choose the Vida AI Agent OS

Custom Flows per Client

Adapt scripts, routing, and escalation rules for each managed account.

PSA & Ticketing Integration

Sync seamlessly with the tools and software MSPs already rely on.

Faster Response Times

Capture issues instantly and route them correctly from the first interaction.
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Multi-Language Support

Support global clients with accurate multilingual interactions.
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Scalable Without Headcount

Handle growth and surges without expanding support teams.
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Enterprise-Grade Security

Protect sensitive client environments with secure, compliant AI agents.
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Frequently Asked Questions

Get answers to common questions about deploying AI phone agents.

What is Vida?

What is an Omnichannel Agent?

What is an AI Agent Operating System?

What is a Vida number?

What can Vida Agents do?

How do I create a Vida Agent?

Can Vida work with my existing business systems?

Is my phone number safe with Vida?

Can I use Vida with my existing cell number?

Can my Vida Agent handle text messages sent to my personal cell number?

Is Vida HIPAA compliant?

Is Vida SOC2 certified?

Does Vida manage telecom compliance?

Can outbound calls be made from the agent?

Can outbound SMS/text messages be sent from the agent?

More FAQs