Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you're a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Vida workflows

AI Agents That Call, Text, Email, and Act

Automations and skills that turn AI phone agents into autonomous operators — capable of controlling browser-based systems, responding on social channels, managing complex workflows, and executing real tasks across your entire business stack.

Customer service chat interface with product availability lookup options

EXTENSIBLE AGENTS

Give Your Agents Superpowers

Deploy AI agents that work seamlessly and securely with OpenClaw-compatible skills. These agents are fully hosted, white-labeled, and production-ready inside Vida’s Agent OS.

Extend agent capabilities beyond conversation. Add skills for browser automation, task management, CRM updates, messaging platforms, scheduling systems, and more — no need to deploy them on your machines.

Add skills for browser automation, CRM updates, scheduling, messaging, and more
Run skills securely with permissioned, managed execution

SYSTEM CONTROL

Operate Inside Your Software

Vida agents don’t stop at messaging. They can navigate browser-based systems, update records, submit forms, and execute tasks directly inside the tools your business already uses.

From CRM updates to data entry and internal dashboards, AI becomes an active operator inside your stack.

Control web applications and dashboards
Perform real actions across your existing stack

Call center team members in circular layout with location marker

Four diverse customer service representatives for different industries

INTELLIGENT WORKFLOWS

Automate Complex Workflows

Vida workflows combine communication, decision-making, and system actions into intelligent sequences.
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Trigger actions from a missed call, form submission, or CRM update — and let AI qualify leads, schedule meetings, assign tasks, and follow up automatically.

Multi-step, conditional automation
Cross-channel execution with full context

ENTERPRISE DEPLOYMENT

Deploy Once. Scale Everywhere.

Launch workflows internally or white-label them for clients. Monitor usage, control permissions, and optimize performance — all within a secure, enterprise-ready environment.

Built to move from experiment to production without rebuilding infrastructure.

Usage monitoring and role-based controls
Multi-tenant and white-label ready

Customer service representative with headset connecting communication channels

OPENCLAW COMPATIBLE

Extensible AI. Enterprise Control.

Run OpenClaw-compatible agents inside Vida’s secure, scalable Agent OS. Add powerful skills and automations without sacrificing governance, monitoring, security, or production reliability.

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