Resources / FAQs

Frequently Asked Questions

About Vida

What is Vida?
Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you’re a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.
What is an Omnichannel Agent?
All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.
What is an AI Agent Operating System?
An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.
What is a Vida number?
A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

Using Vida

What can Vida Agents do?
Vida Agents can do whatever you tell them do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.
How do I create a Vida Agent?
To create a Vida agent simply describe what you want your agent to do, choose a number, and you’re ready to go. Vida’s no-code interface handles the rest. No setup complexity, no coding required.
Can Vida work with my existing business systems?
Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even works with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.
Is my phone number safe with Vida?
Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it’s always answered.
Can I use Vida with my existing cell number?
Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.
Can my Vida Agent handle text messages sent to my personal cell number?
No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.
What features are included?
  • Omnichannel communication for phone, text, email, and chat.
  • Calendar and contact sync
  • Call recording and transcription
  • Local number selection
  • Takeover mode and call forwarding
  • Real-time monitoring via web or mobile
  • Custom AI voices and configurations
  • And more... browse all features
Can I forward only certain calls to my Vida Agent?
Yes. Most users forward calls from unknown numbers while keeping known contacts ringing directly to their phone. This can be configured in the Vida app under Call Forwarding Settings.

Technical & Setup

How does Vida handle multiple calls?
Good news, Vida Agents scale instantly. Vida Agents can handle thousands of simultaneous calls and conversations without queueing or downtime. Each call is answered independently and instantly, so your customers never need to call back.
Call forwarding isn’t working on iOS 17 — what should I do?
Apple’s Live Voicemail feature (introduced in iOS 17) can interfere with call forwarding by rerouting calls before they reach your Vida Agent. To fix this:
  • Open Settings → Phone → Live Voicemail
  • Toggle Live Voicemail off
Once disabled, call forwarding to your Vida Agent will function normally.
How do I disable call forwarding to Vida?

For AT&T or T-Mobile: dial ##004# on your mobile phone (not in the app).

For Verizon, Alaska Communications, or MetroPCS: dial *73 on your mobile phone (not in the app).

For Boost: dial *38 on your mobile phone (not in the app).

For US Cellular: dial *720 on your mobile phone (not in the app).

For C Spire: dial *77 on your mobile phone (not in the app).

For Cricket: dial *740 on your mobile phone (not in the app).

For Mint Mobile: dial ##62# on your mobile phone (not in the app).

For Spectrum Mobile: dial *73 on your mobile phone (not in the app).

For StraightTalk: dial *73 on your mobile phone (not in the app).

For Xfinity: dial *73 on your mobile phone (not in the app).

Account & Support

How do I login?
Log in with your phone or email. No passwords required. We’ll send you a one-time passcode to verify your account securely.
How do I contact support?
Reach us anytime at help@vida.inc. Our team responds to all inquiries within 48 hours.
How do I delete or deactivate my account?
In the app, go to Settings → Account → Scroll to bottom and select Deactivate. Make sure to disable call forwarding first. Once deleted, your account and data can’t be recovered.
What should I do if I see inappropriate content on Vida?
Flag it immediately by emailing help@vida.inc with ‘Flagged Content’ in the subject line. Include a brief description or screenshot so our team can review quickly.
What is Vida’s refund policy?
Vida subscriptions are non-refundable.

Security & Compliance

Is Vida HIPAA compliant?
Yes. Vida signs BAAs and Vida’s infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.
Is Vida SOC2 certified?
Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.
Does Vida manage telecom compliance?
Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.
What does Vida do with my information?
We take data security seriously. Your information is encrypted, securely stored, and only used to improve your experience. See our Privacy Policy and Terms for full details.
Where can I find Vida’s legal policies?
All policies, including Terms of Service, Privacy, and Security Guidelines, can be found on our website at vida.io.
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