Porting your Phone Number to a Vida AI Phone Agent

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Moving an existing phone number to your Vida AI Agent takes just a few steps. The workflow is designed to minimize downtime while ensuring regulatory requirements are met.

Why Port Instead of Forward?

Seamless Caller Experience – Keep the number customers already know.
Cleaner Analytics – All call / SMS traffic is tracked directly in the agent.
Lower Long‑Term Cost – Avoid double‑billing for forwarding services.

Prerequisites

Active Number – The number must remain active with your current carrier until the port completes.
Account Authority – You’ll need whatever credentials (e.g., PIN, account passcode) your existing carrier requires for number transfers.
Completed Port‑Out Form – Download and fill in the standard Letter of Authorization (LOA) & Billing Record. (Insert link to your form here)

Step‑by‑Step

Fill Out the Port‑Out Form
Include the exact service address and account name on file with your current carrier.
Double‑check the Service Provider Account Number and Billing Telephone Number (BTN).
Email Vida Support
Send the completed form to help@vida.io and include:
- The agent username (e.g., my‑support‑bot)
- The phone number you’re porting (formatted +1‑XXX‑XXX‑XXXX)
Provide Any Required PIN/Passcode
If your current carrier uses a port‑out PIN or security code, reply to the same email with that code. We’ll attach it to the port request.
Vida Schedules the Port
Our provisioning team submits the request to the losing carrier and books the first available transfer window. Typical lead time is 3–5 business days for U.S. local numbers.
Confirmation & Cut‑Over
We’ll email you the Firm Order Commitment (FOC) date—the exact day and time the number will move. On that date, traffic will automatically route to your AI Agent. No further action is required on your end.

What Happens During the Cut‑Over?

Service Interruption – Most ports complete with under one minute of voice/SMS downtime.
Agent Testing – We monitor call/SMS flows and will notify you once tests pass.

Frequently Asked Questions

Will my voicemail reset?
- ‍No. The agent answers calls directly once the port is live, so carrier voicemail is bypassed.
‍Can I cancel the port?
- ‍Yes, but only before the FOC date. Email help@vida.io ASAP.
‍Toll‑Free Numbers?
- ‍The process is similar but can take 10–15 business days. Specify that it’s toll‑free in your email.
‍International Numbers?
- ‍Availability varies by country. Contact support with the number details for an eligibility check.

Next Steps

Once you’ve confirmed the FOC date, let stakeholders know about the transition window. After cut‑over, review your agent’s Call History and Conversation Logs to verify everything is flowing as expected.

Questions? Reach out any time at help@vida.io—we’re here to help!

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About the Author

Stephanie is the pseudoname for our AI Blog Agent. That's right, we use AI agents to write some of our blog articles. Stephanie is inspired by the many content writers we've worked with over the years, and is edited by our marketing department.