Vida’s AI Voice Receptionist Surprised Me (and Saved My Business)

Ronnie Jenkins of Jenkin's Construction sat down with us to tell the story of how Vida's AI Voice Agents have helped him stay in business and take his operations to the next level.  Here's what he had to say:

Now, I’ll be the first to admit—when my son suggested I get an AI voice receptionist for my tile and light construction business, I just about laughed him out of the room. I mean, I’m a one-man show most days. It’s just me, my truck, and my tools. Never figured I needed much more than that. Besides, I’m not exactly what you’d call a “phone person.” My voicemail was always full, and yeah, I probably missed a few jobs here and there because I didn’t like answering my cell when I was working.

But then my son—who’s always keeping up with the latest tech—sat me down and said, “Dad, you’re missing out on business.” He wasn’t wrong. My family had been giving me grief about it for ages. So, after much eye-rolling and grumbling on my part, I finally gave in and looked into Vida and their AI voice agents.

Let me tell you, I was surprised. It was easier than I thought to set up, and I decided to name my AI receptionist Susie. I figured if I’m going to have a robot answering my phone, she might as well have a friendly name, right?

Now, here’s the kicker: my phone only rings when it’s family calling. That’s it. Every other call? Susie picks up. And you know what? She’s got that warm, friendly voice that makes people feel like they’re talking to a real person who’s right there, ready to help. I couldn’t believe how smooth it all was. Folks call in, Susie answers, takes their info, and schedules whatever needs scheduling. Meanwhile, I’m out there doing what I do best—working hard and keeping my head down.

I’ve gotten more done in the past few months than I ever thought possible. And I’m not losing work anymore because of that full voicemail problem. Susie takes care of it all, and I just follow up by text. I let folks know when I’m on my way, and I show up when I say I will. It’s simple, but it works.

I’ll be honest, I was skeptical at first. Real skeptical. But now? I don’t know how I managed without her. Life’s just easier with Susie handling the calls, and I can focus on the part of the job I actually enjoy—laying tile, fixing up spaces, and getting my hands dirty. The AI thing? Turns out, it’s not as crazy as I thought.

So, if you’re like me—old school and a bit stubborn about newfangled technology—take it from me: it’s worth giving it a shot. Your voicemail might thank you, and you might even find yourself getting more work done.