Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you're a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Vida AI Agent OS

The Operating System for AI Agents that Talk, Text, and Work

Vida gives enterprises one operating system to build, deploy, and govern AI agents that communicate with customers, use software, and complete business workflows at scale.

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The Operating System for Your Digital Workforce

Build digital employees, assign their skills and credentials, and measure how they work from one secure platform.

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Agent Builder

Teams can use a visual interface and plain language to build and configure production-ready AI agents for any workflow or business.

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Agent Templates

Launch faster with prebuilt agent templates that can be customized to match your business processes, SLAs, and data sources.

Agent Runtime

Manages orchestration, memory, and failover across multiple LLMs for reliability and performance at enterprise scale and reliability.

Agent Skills

Vida AI Agents are OpenClaw compatible. They can act autonomous operators capable of controlling browser-based applications and managing multi-step workflows.

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Fully Embeddable

Add Vida directly into your applications, enabling agents where you already work, or embed specific agent elements on a site.

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Custom Branding

Easily rebrand the AI Agent OS with your own domains, dashboards, and styling to deliver a fully owned product experience for reselling.

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Usage & Billing

Real-time usage monitoring and pricing control options allow enterprises to turn usage and revenue info to data-backed decisions.

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Observability

The AI Agent OS has built-in tracing, unified analytics, automated QA tools, transcripts, and redaction across every channel.

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Security & Compliance

Enterprise level encryption, access controls, and support for industry compliance standards (including HIPAA).

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Omnichannel Reach

Handle calls, texts, emails, and chats from one platform — providing consistent, cross-channel experiences and analytics.

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LLM Evaluation

Vida continuously tests large language models for agent performance, accuracy, and cost efficiency. All so you don't have to.

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Agent Integrations

The runtime layer connects agents, systems, and data sources in real time — through APIs, webhooks, MCP, and function calls.

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Build Once and Watch the Agent Work

Deploy digital employees across communication and operations with shared skills, governance, and observability.

Capture rOAI

Faster Time to Launch

Define one high-value workflow in plain language, set the guardrails, and launch a paid pilot in days. Vida's Crawl, Walk, Run process moves teams from first outcome to enterprise deployment without rebuilding the work.

Test Out an Agent

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Working Together

Support Built Around Measurable Outcomes

Vida works with your team to define the workflow, launch the agent, review performance, and improve the result. Your operators learn how to manage agents with clear controls, observability, and escalation paths.

Build Your First Agent

Robust API

Developer Friendly

Use the Vida API to build, configure, and manage agents inside existing products and pipelines. Versioned REST endpoints, typed SDKs, webhooks, OAuth2 and API key authentication, idempotent requests, and a dedicated sandbox support production delivery.

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From First Workflow to Enterprise Scale

Vida's Crawl, Walk, Run method starts with one controlled workflow, adds systems and responsibility after proof, then scales the agent across volume, teams, or customer programs.

Crawl

Prove One Outcome

Build, configure, and test one agent workflow in a controlled paid pilot. No code required.

Walk

Add Systems and Responsibility

Give the agent the APIs, browser access, data, and skills required to own more of the workflow.

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Run

Scale With Control

Carry the workflow across more volume and new workflows without losing visibility.

Why Enterprises Choose Vida to Run AI Agents

Vida gives enterprises the speed to launch, the controls to govern, and the observability to scale agents across communication and operations. Deploy agents internally, embed them in products, or manage programs for customers.

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Customizable Communications

Set approved scripts, routing rules, business logic, communication style, and escalation paths for each workflow.

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CRM and Tool Integration

Let agents use APIs and browser-based software to retrieve information, update records, and trigger the next ste

Multi-Language Support

Give the workforce localized communication with shared rules and context. Vida AI agents support many languages out of the box.

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Scalable Solution

Scale from a controlled pilot to millions of interactions with predictable performance, cost, and enterprise control.

Performance Analytics

Use goals, KPIs, metrics, trends, alerts, and detailed views to track agent actions, outcomes, progress, and usage.

Robust Security

Protect data and agent actions with encryption, role-based access, and comprehensive audit trails.

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Frequently Asked Questions

Get answers to common questions about deploying AI agents.

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