Addressing the AI Hesitant

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AI Hesitancy Today Looks a Lot Like Internet Hesitancy in 1996—Here’s Why That Matters for Your Business

Remember 1996? Many people viewed the internet with skepticism, wondering if it would really catch on. Fast forward to today, and those who embraced it early flourished, while the skeptics were left behind.

We’re now witnessing a similar moment of hesitation about AI—specifically AI voice technology. At Vida, we completely understand this hesitation. Like the internet before it, AI represents change. But here’s something that surprised even us: In many cases, AI voice agents don’t just match human performance—they surpass it.

Here are some intriguing examples we've discovered about why Vida's AI agents consistently outperform traditional human interactions:

1. Sensitive Conversations Are Easier with AI

When it comes to sensitive or potentially embarrassing topics, people often hesitate to open up to another person. Fear of judgment can hold them back from sharing vital information, especially in healthcare settings.

With Vida's AI agents, we've seen something remarkable: patients and callers are more willing to share openly and honestly with a non-human agent. For example, medical practices using Vida have observed that callers comfortably answer personal health questions or discuss sensitive symptoms—questions they might have avoided or downplayed when speaking to a human receptionist.

This comfort leads to more accurate patient data, better healthcare outcomes, and an improved experience for everyone involved.

2. Problem Callers Meet Their Match

Every customer-facing business knows about "problem callers"—individuals who emotionally manipulate or pressure live agents to bypass policies or procedures. Human agents, driven by empathy or frustration, sometimes inadvertently bend rules.

Vida’s AI voice agents handle these challenging interactions flawlessly. With unwavering dedication to their instructions and absolute consistency, they calmly yet firmly manage difficult callers, maintaining policy compliance without compromise. Companies using Vida notice a significant drop in customer-service escalation issues and related expenses.

3. No More Burnout, Just Friendly and Consistent Service

Historically, businesses employing staff to confirm appointments over the phone have struggled with high turnover rates—often as high as 90 days—due to repetitive tasks, monotony, and low success rates (typically 10-20%). Burned-out employees naturally begin to sound disengaged or even miserable on calls, harming your business’s reputation.

After implementing Vida, businesses found an instant upgrade. Now every caller meets a consistently fresh, upbeat voice agent who never tires, never becomes discouraged, and always offers helpful, friendly support. Not only does Vida increase confirmation rates, but it also dramatically boosts customer satisfaction and reduces staff turnover.

Vida’s AI Voice Agents: A Game Changer Across Channels

Beyond phone calls, Vida provides the only AI Voice Agent that seamlessly operates via SMS text messaging, MMS multimedia messaging, and website chat—all while maintaining that friendly, reliable tone your customers appreciate.

Businesses that embrace this innovation today will lead tomorrow’s marketplace. Like the internet skeptics of 1996, those who delay may soon find themselves racing to catch up.

Ready to see how Vida’s AI can transform your customer interactions?

Visit vida.io and discover what the future sounds like.

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About the Author

The Vida Research team is comprised of rotating team members from various departments, including marketing, sales, data, engineering, executive, and PR. This team tackles the ocassional research project using data from Vida and other trusted industry sources.