Book an appointment
See how an inquiry becomes a confirmed booking, with the customer’s details saved along the way.
AI Receptionist
Give your business a front desk that’s always available. Your AI Receptionist answers calls and messages, captures what each customer needs, books or reschedules appointments, and connects callers with the right person.
It works with your calendar, CRM, and business tools to keep records current. You define what it can answer, which actions it can take, and when it should bring in your team.
SOC 2 Type II audited
Multilingual support
Capabilities
- Phone calls
- Text messages
- Computer use
- Voicemails
- Calendar
Phone calls
Text messages
Computer use
Voicemails
Calendar
Examples
Reschedule a visit
See how an inquiry becomes a confirmed booking, with the customer’s details saved along the way.
Connect a caller with your team
See how an inquiry becomes a confirmed booking, with the customer’s details saved along the way.
Skills
Customer intake
Collects names, contact details, and the reason for each call or message. Asks your intake questions and saves the information your team needs to follow up.
Business questions
Answers common questions about your hours, location, services, and policies using the information you provide. Brings in your team when a request falls outside the answers you’ve approved.
Appointment scheduling
Checks your connected calendar, books new appointments, and handles rescheduling. Confirms the details with the customer and keeps your schedule up to date.
Call routing
Identifies what the caller needs and directs them to the right person or department using your rules. Captures a message when the right person isn’t available.
Customer record updates
Creates or updates records in your connected CRM and business tools with contact details, requests, and appointment information captured during the conversation.
Warm transfers
Briefs your team on the caller’s request and relevant details before handing over the call, so they can continue the conversation with context.
FAQs
What is an AI Receptionist?
An AI Receptionist is an AI employee who handles incoming calls and messages for your business. It answers questions, captures details, books appointments, routes callers, and updates your connected systems.
Can the AI Receptionist answer calls and texts after hours?
Yes. It can cover nights, weekends, and busy periods when your team is unavailable. You set the hours, responses, and escalation rules it follows.
What customer details can it capture?
It can capture names, contact information, the reason for reaching out, location, urgency, and other details your workflow requires. That information can be saved directly to the customer record.
Can it book or reschedule appointments?
Yes. With your scheduling system connected, it can check availability, offer open times, book or reschedule appointments, and send confirmations—all within the rules you define.
Can it route calls or perform warm transfers?
Yes. It can route callers by department, location, request, or urgency and perform warm transfers. When your team is unavailable, it can capture the request for follow-up.
What questions can it answer?
It can answer questions using the business information you provide, including opening hours, locations, services, approved pricing, and appointment instructions. You decide which questions require a person.
Does it update our CRM or system of record?
Yes. With the relevant systems connected, it can create or update contacts, save intake details, record appointment changes, and log the outcome of each conversation.
AI WORKFORCE
How it works
1
Define the role
Tell us what your receptionist should handle. We help configure your business information, intake questions, scheduling rules, and handoffs.
2
Connect your tools
Connect your phone number, calendar, CRM, and other systems. Test the conversations and actions before putting it to work.
3
Deploy your AI
Start handling incoming calls and messages. Review conversations, track completed requests, and expand its responsibilities as your needs grow.
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