YOUR 24/7 AI RECEPTIONIST
Too many
missed calls?
Hire Alice.
Vida’s AI receptionist answers calls and texts 24/7, captures customer details, books appointments, and routes requests—so every customer gets a clear next step.
Let’s Talk
Your front desk.
Always on.
Alice answers inbound calls and texts, qualifies leads, and helps customers take the next step—even after hours. Your front desk stays available while your team focuses on the people in front of them.
✓ Voice, text, email & web chat
✓ After-hours coverage
- 24/7 and after-hours call answering
- Lead qualification and customer intake
- Appointment booking and rescheduling
- Call routing and warm transfers
The call ends.
The work gets done.
The conversation is only the beginning. Alice can work inside your connected calendars, CRM, and browser-based business tools to complete approved tasks—so the follow-through doesn’t become another item on your team’s list.
- Captured customer details and intent
- Booked an appointment
- Updated the CRM and conversation notes
- Routed exceptions to the right person
She does the work.
You get the credit.
See more than answered calls. Track completed intakes, booked appointments, resolved requests, and follow-up activity. Review conversations and outcomes to see where Alice saves your team time—and where customers need more help.
✓ One focused pilot
✓ Crawl. Walk. Run.
56%
increase in meeting confirmations for one customer—from roughly 45% to as high as 70% with Vida’s AI agents.
Capabilities
24/7 call and message answering
Alice answers inbound calls and texts with your approved greeting and business rules. Configure after-hours, weekend, and overflow coverage across supported voice, SMS, email, and chat channels.
Customer intake and lead qualification
Capture names, contact details, intent, urgency, and the intake fields your team requires. Alice asks approved qualifying questions so each customer can move to the right next step.
Appointment booking and rescheduling
Connect your scheduling system so Alice can offer approved times, book or reschedule appointments, and confirm the details using your availability, appointment types, and location rules.
Business knowledge and routine answers
Give Alice your hours, locations, services, policies, and other approved business information. She answers routine questions and escalates requests that fall outside your instructions.
CRM updates and completed tasks
With approved access, Alice creates or updates customer records, adds conversation notes and dispositions, and records bookings and follow-up tasks. She can also complete approved work inside browser-based business tools.
Call routing and human escalation
Define who should receive qualified callers, urgent requests, and complex exceptions. Alice can route calls by department or location, perform warm transfers, and pass along the captured conversation context.
FAQs
What is an AI Receptionist Agent?
A Vida AI Receptionist Agent answers inbound calls and texts, captures the reason for contact, completes approved front-desk tasks, and routes exceptions to the right person or workflow.
Can the AI Receptionist answer calls and texts after hours?
Yes. The agent can provide 24/7, after-hours, weekend, and overflow coverage according to the hours, channels, consent rules, and escalation paths you approve.
What customer details can the agent capture?
The agent can collect approved details such as name, contact information, intent, urgency, account or location information, and any fields your team requires before booking or routing.
Can the agent book or reschedule appointments?
Yes. With access to your connected scheduling system, the agent can offer approved times, book or reschedule appointments, and record the outcome using your availability and appointment rules.
Can it route calls or perform warm transfers?
Yes. Your team defines the routing criteria. The agent can transfer qualified callers, route requests by department or location, or escalate complex situations with the captured context attached.
What questions can the AI Receptionist answer?
It can answer routine questions using the approved information you provide, including hours, locations, services, availability, policies, and next steps. Out-of-policy questions are escalated.
Does the agent update our CRM or system of record?
Yes. With the permissions you provide, the agent can create or update approved records, add notes and dispositions, and record bookings, transfers, and follow-up tasks.
How do we measure AI Receptionist performance?
Common measures include response time, calls and texts handled, details captured, appointments booked, transfers completed, routine requests resolved, exceptions escalated, and missed opportunities recovered.
Want to learn more?
Let's talk.
Ask what Alice can handle for your business, explore a workflow, or simply say hello. Experience your AI receptionist for yourself.