Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you're a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Vida AI Agent OS

Enterprise AI Agent OS for Operations, Communication, and Scale.

The Vida AI Agent OS gives enterprises the infrastructure and speed to deploy and manage AI agents that run business operations and communicate across voice, text, email, and chat at scale.

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Everything You Need to
Power Phone AI Agents at Scale

Vida lets you launch and manage omnichannel AI agents across voice, text, email, and chat. Beyond building, the AI Agent OS includes everything you need to connect data, monitor performance, and scale securely across your enterprise.

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Agent Builder

Teams can use a visual interface and plain language to build and configure production-ready AI agents for any workflow.

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Agent Templates

Launch faster with prebuilt agent templates that can be customized to match your business processes and data sources.

Agent Runtime

Manages orchestration, memory, and failover across multiple LLMs for reliability and performance at enterprise scale.

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Agent Skills

Vida Agents are autonomous operators — capable of controlling browser-based applications and managing multi-step workflows.

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Fully Embeddable

Add Vida directly into your applications, enabling agents where you already work, or embed specific agent elements on a site.

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White Labeling

Easily rebrand the AI Agent OS with your own domains, dashboards, and styling to deliver a fully owned product experience.

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Usage & Billing

Real-time usage monitoring and pricing control options allow enterprises to turn usage and revenue info to data-backed decisions.

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Observability

The AI Agent OS has built-in tracing, unified analytics, automated QA tools, transcripts, and redaction across every channel.

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Security & Compliance

Enterprise level encryption, access controls, and support for industry compliance standards (including HIPAA).

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Omnichannel Reach

Handle calls, texts, emails, and chats from one platform — providing consistent, cross-channel experiences and analytics.

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LLM Evaluation

Vida continuously tests large language models for agent performance, accuracy, and cost efficiency. All so you don't have to.

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Agent Integrations

The runtime layer connects agents, systems, and data sources in real time — through APIs, webhooks, MCP, and function calls.

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Build Once, Deploy Everywhere

Vida lets you launch and manage omnichannel AI agents across voice, text, email, and chat. From customer communications to multistep workflows, Vida Agents are always on and ready to work. The OS has everything you need.

Capture rOAI

Faster Time to Launch

Vida’s low-code setup, simple configurations, and plain language control cuts your deployment timelines from months to days — helping enterprises capture ROAI (Return On AI) sooner.

We are with you with every step of the way. Vida’s Crawl → Walk → Run methodology accelerates time to value, guiding teams from proof-of-concept to full deployment with precision and speed.

Test Out an Agent

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Working Together

Vida’s Superior Support

After deployment, Vida is eager to support your journey toward capturing new revenue and deploying AI Agents. To support that journey, Vida provides world-class support, offers guidance on best practices, and trains your team to become AI experts.

The result: a complete AI agent operating system backed by superior support, ready for organizations to embed, businesses to deploy, and customers to trust.

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Robust API

Developer Friendly

Use the Vida API for full ecosystem integration. The API gives developers programmatic access to the OS to build, configure, and manage agents directly within existing workflows or pipelines.

Built for engineers: versioned REST endpoints, typed SDKs, and webhooks make integration fast. OAuth2/API key auth, idempotent requests, and a dedicated sandbox streamline CI/CD. OpenAPI specs, quick-start examples, and Postman collections help you ship in minutes.

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Rapid Technology Meets Structure

AI Agent deployment follows a natural results curve. Vida’s AI Agent OS compresses that curve — pairing rapid setup technology with a structured crawl-walk-run approach to deliver measurable ROAI in record time.

Crawl

Test & Launch Agents Quickly

Vida experts help you build, configure and test AI agents with select customers before scaling. No coding required.

Walk

Integrate & Empower Agents

Connect agents to your APIs, CRMs, and other systems. Then deploy, monitor results, and refine performance. Low-code employed.

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Run

Scale & Customize Your Agents

Utilize the Vida API to scale across millions of conversations and deliver fully integrated solutions tailored to your business needs.

Why Enterprises Choose Vida

Enterprises of all shapes and sizes choose the Vida AI Agent OS to achieve ROAI. Vida AI Agents can be deployed quickly and come with the tools you need to customize your communications, operationalize your business, and scale your business.

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Customizable Communications

Tailor Vida’s AI to reflect your unique communications and operations businsess needs, with flexible routing, prompts, and escalation paths.

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CRM and Tool Integration

Streamline workflows by connecting the AI Agent OS to your existing tools, syncing data bi-directionally and triggering actions without leaving your stack.

Multi-Language Support

Easily connect with customers and leads in their preferred language, serving global audiences with localized messaging and dynamic detection.

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Scalable Solution

No matter the size of your enterprise, Vida scales to meet your needs, from pilots to millions of interactions with predictable performance and costs.

Performance Analytics

Vida provides built-in, detailed insights to monitor customer performance and usage, with trends, alerts, and drill-downs to optimize outcomes.

Robust Security

Protect customer data with enterprise-grade security and compliance, including encryption, role-based access, and comprehensive audit trails.

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Frequently Asked Questions

Get answers to common questions about deploying AI agents.

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