Recover More Telehealth Appointments, Automatically.

Unanswered calls, abandoned intake, cancellations, and no-shows cost telehealth teams revenue and patient access. Vida Recovery as a Service uses AI agents to find those gaps, re-engage patients across voice, SMS, email, and chat, and move them toward a completed intake, scheduled appointments, or billed customer.

Recover the Opportunities Your Team Already Earned

  • Recover missed calls, abandoned intake, andcancellations. Find the gap, begin the right follow-up, and guide the patient back to the next step.
  • Respond instantly across voice, SMS, email, and chat. Engage patients as soon as they reach out or a recovery event occurs.
  • Qualify patients or clients and route each request. Collect approved information and send the patient to the right program, queue, or care team..
  • Schedule, confirm, and reschedule virtual appointments. Move patients onto the calendar, reduce uncertainty, and bring missed appointments back into the workflow.
  • Measure every recovered opportunity. Track completed intakes, confirmed appointments, recovered appointments, escalations, and follow-up outcomes.

Build Your Telehealth Recovery Plan

In one meeting, map where patient opportunities are lost and how a Vida AI agent can recover them.
As Seen On
Built for telehealth teams protecting patient access, capacity, and completed appointments.

Pay for Completed Work

Define the goal and put the agent to work. The Vida OS is setup for outcome based billing, so you pay for the work the agent delievers.
1

Set the Goal

Choose the result that matters, such as completed intake, a confirmed appointment, a recovered visit, or a completed handoff.
2

Pay Per Performance

Pay for agents that do the work and meet the agreed goal, not for time spent, random tokens, or simple activity.
3

Track Every Outcome

See what work the agent completed, escalated, or handed off so performance and cost stay clear.
Diverse group of people wearing headphones in circular portrait style

AI Agents that call, recover, and book.

Every missed call or incomplete intake leaves work behind. Vida picks it up.

What Your AI Agent Can Do

  • Respond to every patient request, 24/7. Cover after-hours calls, weekend demand, and overflow across voice, SMS, email, and chat.
  • Automate intake, qualification, and routing. Ask approved questions, capture required context, and route each patient to the right queue, program, or care team.
  • Schedule, confirm, reschedule, and recover appointments. Coordinate calendars, send confirmations, handle changes, and bring cancellations or no-shows back into the workflow.
  • Coordinate follow-up and escalation across teams. Keep work moving between patient access, operations, providers, and support teams with the relevant context attached.
  • Improve access with controlled, measurable workflows. Apply your rules, permissions, approval gates, and escalation paths while tracking the outcome of each request.
  • Provide concierge service and follow-up. Answer common questions, share preparation details, and guide patients before, during, and after the appointment.

Benefits of Using the Vida OS

  • More completed appointments. Recover patient demand that would otherwise disappear into voicemail, unfinished forms, cancellations, and missed appointments.
  • Less administrative chasing. Give repetitive outreach, scheduling, intake follow-up, and status updates to an agent while your team handles work that needs human or manager judgment.
  • Dependable access after hours. Keep the next step available when patients call late, respond slowly, or need help outside the team's normal schedule.
  • Approved and reviewable workflows. Control what the agent asks, reads, writes, completes, and escalates. Keep sensitive or clinical decisions with the appropriate team and people.
  • Measurable recovery operations. See response times, completed intakes, confirmation rates, recovered appointments, deals closed, escalation volume, and follow-up completion.
  • Live in weeks, not months. Connect your systems, configure your workflows, and go live without custom engineering or IT resources.
Never worry about infrastructure, security, or scale.
Get Started

More than Communication, Automation.

Vida AI agents come secure and ready to work.
Create custom workflows, or leverage built in skills to optimize your telehealth business and deploy quickly.

Telehealth Workflows and Operations

Patient Lead Recovery

Re-engage patients who called, clicked, or requested care but never reached the next step. Restart the conversation before their need goes unanswered.

Patient Qualification and Routing

Ask approved questions, capture the right context, and route each patient to the appropriate program, queue, or care team.

Form-Abandonment Recovery

Detect incomplete intake, bring the patient back to the form, and help resolve administrative issues that stand between them and a visit.

Appointment Booking

Book visits through connected calendars, confirm attendance, manage reschedules, and recover cancellations or no-shows.

Concierge Follow-Up and Assistance

Answer administrative questions, share preparation details, deliver reminders, and guide patients through the next step before and after the visit.

Care Team Coordination

Move work across patient access, operations, providers, and support teams. Send urgent, sensitive, or clinical requests to the right person with the context attached.

Telehealth Agent Features

Omnichannel Patient Communication

Coordinate voice, SMS, email, and chat in one workflow. Move from a message to a call, or follow a call with a text, without losing context or patient information.

Automated Retry Cadences

Continue appropriate follow-up after unanswered calls, voicemail, incomplete intake, and unfinished goals. Detect voicemail and leave a clear reason to respond.

Attended and Warm Transfers

Continue appropriate follow-up after unanswered calls, voicemail, incomplete intake, and unfinished goals. Detect voicemail and leave a clear reason to respond.

HIPAA Ready

Vida supports HIPAA-regulated use cases through designated HIPAA-enabled
configurations, ensuring your patient and client data stays secure.

Event-Triggered Outreach

Start outreach from form events, scheduling changes, CRM updates, APIs, or webhooks. Keep every action within configured hours, permissions, and escalation rules.

Goals, Metrics, and Reporting

Measure more than answered calls. Track completed intakes, booked appointments, recovered appointments, routing outcomes, follow-up activity, and conversion bottlenecks.

AI Agent FAQs for Auto Dealerships

Get answers to common questions about deploying AI agents.