Vida is the AI Agent Operating System — a platform for building, selling, and managing AI capable of managing operations and running communication for a business.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

What is Vida Operator?

Vida Operator is another named used to refer to the Vida AI Agent ability to perform workflow and operations. All Vida Agents are OpenClaw compatible, and come out of the box with skills and templates allowing them to handle a variety of workflow tasks. Those tasks included, but aren't limited to: browser control, CRM automation, messaging, task management, data retrieval, social engagement.

OpenClaw is an open-source, autonomous AI agent that runs typically runs locally on a user's machine (PC/VPS) to automate tasks and execute shell commands. Vida AI Agents are compatible with OpenClaw and can do anything OpenClaw AI agents can do. However, it is important to note that unlike OpenClaw, Vida AI Agents are deployed in the cloud surrounded by an enterprise-grade secure environment, and they do not need to be deployed unsecurely, on your local machine.

Can AI Agents Automate Workflows?

Yes. Vida AI agents are capable of handling simple and complex workflows for business. Vida agents are equipped with their own computer, browser, memory, and the tools need to perform most any task a person can do.

AI BDC for Dealerships: Answer Every Call, Follow Up Every Lead, Recover Every Decline.

The Automotive AI Agent That Handles BDC Volume, Without the Turnover, Training, or Overhead

Vida AI agents give your dealership always-on BDC coverage: every inbound call answered, every declined RO followed up, and every aged lead worked automatically. No hiring. No retraining. No gaps.

AI BDC Agents for Auto Dealerships Handle:

Inbound call handling: identify the caller, capture their need, and route to the right department, every call, every time, including after hours.
Declined service recovery: automatically follow up every declined RO with outbound calls that reschedule appointments and recover revenue that would otherwise sit untouched.
Lead follow-up: contact every inbound lead in under 5 minutes, 24/7, before competitors pick up the phone and before the lead forgets they submitted a form.
Aged lead reactivation: work 30, 60, and 90-day leads your CRM has written off. Vida dials them so your team doesn't have to.

Book Your AI Strategy Call

In just 20 minutes, build a plan for how an AI BDC agent can work at your dealership.

As Seen On

Trusted by dealerships and dealer groups running high-volume AI BDC automation.

Diverse group of people wearing headphones in circular portrait style

AI Agents that call, text, and work.

Give your AI BDC agents super powers by using Vida's computer enabled AI Agents.

What Your AI Agent Can Do

Answer every inbound call with live routing, caller ID lookup, and department transfer. Available 24/7, including after hours and weekends.
Recover declined service revenue by automatically calling every customer who declined an RO and rescheduling before the opportunity disappears.
Contact new leads in under 5 minutes. Reach every internet lead before competitors do, any time of day or night, with a personalized outbound call or text.
Reactivate aged and cold leads. Vida dials 30-, 60-, and 90-day leads sitting in your CRM without your team lifting a finger.
Sync call outcomes to your CRM. Vida logs notes, updates records, and creates follow-up tasks in CDK, Reynolds, VinSolutions, or DealerSocket automatically after every interaction.
And Much More!
‍‍Vida AI agents have a ton of skills to use and are ready to go!

Benefits of Using the Vida OS

Integrates with your DMS and CRM. Native connections to CDK, Reynolds & Reynolds, VinSolutions, DealerSocket, and Dealertrack keep data in sync without manual entry.
TCPA and FCC compliant by default. Consent verification, opt-out handling, and full call audit trails are managed automatically so your store doesn't carry compliance risk.
SOC 2 Type II certified with enterprise-grade security, scoped access controls, and production-ready infrastructure and security that meets dealership group standards.
Usage Monitoring & Billing
‍Track agent activity, costs, and performance across customers or teams.
Always on, no turnover, no retraining. Your AI BDC runs 24/7 across voice, SMS, and email with no shift coverage gaps, sick days, or attrition.
Live in under two weeks. Connect your systems, configure your workflows, and go live without custom engineering or IT resources.

Never worry about infrastructure, security, or scale.

Get Started

More than Communication, Automation.

Vida AI agents come secure and ready to work.
Create custom workflows, or leverage built in skills to optimize your business and deploy quickly.

Vida Operator Features

Dealership Ready

Vida AI Agents are ready to be deployed for any auto dealership.

Browser Control

Navigate web apps, submit forms, and update dashboards automatically.

CRM Automation

Create, update, and clean CRM records in real time based on conversations and events.

Email Automation

Search inboxes, respond to messages, and trigger follow-ups automatically.

Messaging

Send and receive messages via WhatsApp, Slack, Discord, and communication channels.

Voice Actions

Trigger outbound calls, capture call data, and execute workflows from phone interactions.

Data Retrieval

Pull information from APIs and databases to answer questions or complete tasks.

Social Engagement

Monitor and respond to customer messages on platforms like X, Facebook, or Instagram.

Task Management

Create, assign, and update tasks in systems like Todoist or project tools automatically.

Payment Requests

Securly, generate payment links, send reminders, and process confirmations.

Multi-Step Workflows

Trigger conditional logic sequences based on calls, messages, forms, or CRM updates.

File & Document Actions

Generate proposals, update documents, and process uploaded files automatically.

Webhook & API Execution

Trigger external systems and internal services through secure function calls.

Transcription & Summaries

Convert calls or voice input into structured notes and actionable summaries.

Custom Skill Extensions

Extend agent capabilities with additional skills for industry-specific workflows.

AI Agent FAQs for Auto Dealerships

Get answers to common questions about deploying AI agents.