Answer Every Call and Text. Automatically.

Vida’s AI Receptionist answers calls and texts, captures customer details, books appointments, routes routine requests, and escalates exceptions with the full conversation context.

Give Every Customer an Immediate Next Step

  • Answer inbound calls and texts 24/7 using your approved greeting and business rules.
  • Capture names, contact details, intent, urgency, and the information your team needs.
  • Book or reschedule appointments through connected calendars and availability rules.
  • Route qualified callers and complex exceptions to the right person or workflow.
  • Record conversations, dispositions, bookings, and handoffs in your system of record.

Build Your AI Receptionist Plan

In 20 minutes, map your calls, texts, intake questions, calendars, routing rules, and exception paths.
As Seen On
Built for teams that need every customer to receive a useful response, even when no one is available.

AI Reception, Paid by Outcome

Define the completed result—such as a captured intake, booked appointment, qualified transfer, or resolved routine request—and pay for outcomes.
1

Set the Goal

Choose the result that matters, such as a completed order, new subscription, booked consultation, qualified opportunity, or warm handoff.
2

Pay Per Performance

Pay for agents that do the work and meet the agreed goal, not for time spent, random tokens, or simple activity.
3

Track Every Outcome

See what work the agent completed, escalated, or handed off so performance and cost stay clear.
Diverse group of people wearing headphones in circular portrait style

The Customer Reached Out. The Front Desk Work Is Covered.

Vida’s AI Receptionist handles the repeatable work between an inbound call or text and a completed next step, within your approved scripts, hours, consent rules, and escalation paths.

What AI Agent Can Do

  • Respond to shopping inquiries and abandonment events, 24/7. Cover after-hours demand, weekend shopping, and overflow across voice, SMS, email, and chat.
  • Qualify interest and route customers. Ask approved questions, capture relevant context, and route each person to the right product, program, subscription, or specialist.
  • Recover carts and unfinished checkouts. Follow up when a shopper leaves a treatment, supplement, subscription, or wellness purchase before completion.
  • Book, confirm, and recover consultations. Work through connected calendars to schedule product, sales, or care conversations, manage changes, and re-engage cancellations or no-shows.
  • Coordinate follow-up and sales handoffs. Keep the opportunity moving across marketing, ecommerce, sales, customer support, and care teams without losing context.
  • Provide concierge shopping assistance. Answer approved questions about products, subscriptions, pricing, shipping, and next steps; share secure links; and guide customers back to where they left.

Benefits of the Vida AI Agent OS

  • More completed orders. Put existing demand back into motion before it disappears into abandoned carts, unfinished forms, or unanswered questions.
  • Faster commerce follow-up. Start the approved workflow when an abandonment or inquiry event occurs, including after hours and during demand spikes.
  • Less manual chasing. Give repetitive outreach, qualification, booking, and order-status updates to an agent while your team handles conversations that need human judgment.
  • Controlled execution. Define what the agent can say, read, write, send, complete, and escalate. Keep sensitive health, payment, and clinical questions with the appropriate people.
  • Reviewable recovery operations. See what the agent attempted, completed, handed off, and recorded for each customer or opportunity.
  • Revenue recovery measurement. Track completed orders, new subscriptions, booked consultations, qualified opportunities, warm transfers, and follow-up completion.
AI reception turns every inbound conversation into a documented next step.
Get Started

Put an AI Receptionist on Every Inbound Conversation

Each workflow begins with a call or text and ends with a booking, answer, route, or documented exception.

Vida AI Agent Workflows

24/7 Call and Text Answering

Respond immediately across voice and SMS with your approved greeting, information, and business rules.

Customer Detail Capture

Collect names, contact details, intent, urgency, and required intake information consistently.

Appointment Booking

Offer the right calendar, book or reschedule appointments, and confirm the details.

Call Routing and Transfers

Connect qualified or urgent callers to the right person, queue, or location with context attached.

Routine Request Resolution

Answer approved questions and complete routine front-desk requests without a manual handoff.

Exception Escalation and CRM Updates

Record each outcome and route complex exceptions to the right owner with the conversation history.

Vida AI Agent Features

Omnichannel Sales Communication

Coordinate voice, SMS, iMessage, email, and chat in one workflow. Move from a message to a call, or follow a call with a text, without losing context or patient information.

Automated Retry Cadences

Continue appropriate follow-up after unanswered calls, voicemail, dropped forms, and unfinished goals. Detect voicemail and leave a clear reason to respond.

Attended and Warm Transfers

Continue appropriate follow-up after unanswered calls, voicemail, incomplete intake, and unfinished goals. Detect voicemail and leave a clear reason to respond.

HIPAA Ready

Vida supports HIPAA-regulated use cases through designated HIPAA-enabled
configurations, ensuring your patient and client data stays secure.

Event-Triggered Outreach

Start outreach from form events, scheduling changes, CRM updates, APIs, or webhooks. Keep every action within configured hours, permissions, and escalation rules.

Goals, Metrics, and Reporting

Measure more than answered calls. Track completed intakes, booked appointments, recovered appointments, routing outcomes, follow-up activity, and conversion bottlenecks.

AI Receptionist FAQs

Common questions about automating calls, texts, bookings, routing, and front-desk workflows with an AI receptionist.