Vida Blog

Trust on Trial: What 2,000 Managers Say AI is Doing to Customer Experience

Based on a survey of 2,000 U.S. managers, this report explores how AI is reshaping customer experience, brand trust, and the workforce in 2026. The findings show that while AI is a strategic priority, long-term success depends on transparency and strong collaboration between human and AI agents.

Vida Research

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January 28, 2026

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