Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you're a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

What is Vida Operator?

Vida Operator is another named used to refer to the Vida AI Agent ability to perform workflow and operations. All Vida Agents are OpenClaw compatible, and come out of the box with skills and templates allowing them to handle a variety of workflow tasks. Those tasks included, but aren't limited to: browser control, CRM automation, messaging, task management, data retrieval, social engagement.

OpenClaw is an open-source, autonomous AI agent that runs typically runs locally on a user's machine (PC/VPS) to automate tasks and execute shell commands. Vida AI Agents are compatible with OpenClaw and can do anything OpenClaw AI agents can do. However, it is important to note that unlike OpenClaw, Vida AI Agents are deployed in the cloud surrounded by an enterprise-grade secure environment, and they do not need to be deployed unsecurely, on your local machine.

AI AGENTS FOR TELECOM SERVICE PROVIDERS

Add AI Agents to Your Telecom Portfolio

Your customers already buy voice and messaging from you. Now give them AI agents that answer calls, send texts, automate workflows, and operate inside their business systems — delivered through your platform, billed on your terms.

Get Started Today

Dashboard screen showing AI usage statistics for Alma, Inc., including AI Voice Minutes with 282,378 used, $26,237.8 charged, and $2,623.78 average cost per organization, and AI Outbound Messages with 71,517 used, $3,991.02 charged, and $399.102 average cost per organization, with line graphs displaying usage trends from October 13 to November 13.

Deploy AI Agents for Your Customers, Your Operations, or Both

Telecom service providers use Vida to offer AI agents as a managed service to their customer base, deploy agents internally for their own support and provisioning, or both.

Deploy for Your Customers

Bundle AI agents with your services. Customers get agents that answer calls, capture leads, book appointments, and automate follow-ups.

Deploy for Your Operations

Handle provisioning requests, tier-1 support, billing inquiries, and network status updates — without adding headcount.

Deploy for Both

Sell AI agents to customers and run your own operations on the same platform. One OS, two ways to impact revenue.

Calculate Your Cost with the Vida ROAI Calculator

Plug in your call volume and find out how adding Vida AI Agents impact your revenue. We'll generate a personalized report with savings projections and AI agent recommendations for your industry.

EXPAND YOUR PORTFOLIO

Give Every Customer an AI Agent That Works

Your customers are already evaluating AI. If you don't offer it, someone else will. Vida lets you add AI agents to your existing voice and messaging services as a natural upsell with incremental recurring revenue on every deployment.

Agents Can

Answer inbound calls and route or resolve conversations
Send follow-ups, appointment confirmations, and payment links
Operate inside customer software — CRMs, scheduling tools, payment systems, and dashboards

BUILT FOR TELECOM

AI Agents That Run on Your Infrastructure

AI agents connect directly to your SIP trunks, SMS routes, and messaging platforms. Calls and messages flow through your network, not around it. You keep control of the customer relationship, the traffic, and the billing.

Telecom-native features:

SIP trunk and DID integration for voice AI delivery
A2P 10DLC, TCR, and STIR/SHAKEN compliance built in
Usage-based billing that maps to your existing rate models

RUN YOUR OWN OPERATIONS ON VIDA

Automate Support, Provisioning, and Customer Communication

Use the same AI agents internally to handle tier-1 tickets, provisioning requests, and billing questions. Vida AI Agents respond instantly across voice, text, and email. Escalate to your team only when needed.

AI Agents Can:

Handle tier-1 support and billing inquiries without humans
Send proactive outage notifications and status updates
Automate provisioning workflows and onboarding sequences

MULTI-TENANT CONTROL

Manage Every Customer's Agents From One Platform

Centralized visibility across your entire customer base. Monitor performance, track usage, and control billing — per customer, per agent, per location. Your customers see their agents. You see everything.

Your Platform Includes:

Per-customer dashboards and usage reporting
Role-based access controls across your organization
Usage-based billing aligned to your pricing model

Improve Revenue Across Your Business

Answer every call, automate operations, and give your customers AI agents that work — billed on your invoice.

Get Started Today

Why Telecom Service Providers Choose Vida

Telecom-Native Integration

AI agents connect directly to your SIP trunks, SMS routes, and messaging infrastructure.

Custom Branding for Your Business

Deploy under your brand. No complex development or Vida branding required.

Recurring Revenue Per Agent

Earn on every minute, message, and task. AI becomes a line item on every invoice.

Pre-Built Compliance

STIR/SHAKEN, A2P 10DLC, TCR, and TCPA compliance out of the box.

Multi-Tenant Visibility

Monitor performance, usage, and outcomes across your entire customer base.

Scales With Your Customer Base

Scale with thousands of deployments — no infrastructure rebuild required.

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Frequently Asked Questions

Get answers to common questions about deploying AI agents.

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