Vida's AI Agent OS Recognized for Real World Impact and Channel Innovation
AUSTIN, Texas--(BUSINESS WIRE)--Vida Global, Inc. (NYSE: VIDA), an AI agent operating system for businesses, today announced that it has been named a 2026 MSP Today Product of the Year Award winner by TMC, a leading global media company recognized for building communities in technology and business through live events and digital marketing platforms.
The MSP Today Product of the Year Award honors standout products and services reshaping the managed services industry, delivered through the Channel and purpose-built to meet the evolving needs of end users. Vida was selected for its innovation, performance, and measurable impact on customers and Channel partners alike.
"MSPs and technology partners are using Vida to build, brand, and sell AI agents to their own customers, turning AI into a new recurring revenue stream instead of another one-off services play," said Lyle Pratt, Founder and CEO, Vida. "Recognition from MSP Today reflects what our partners see every day: AI agents that actually get work done, and a channel model that finally gives MSPs the margins to match."
Vida’s AI agent operating system is production-ready, powering millions of interactions across thousands of businesses in healthcare, automotive, legal, financial services, home services, and more. Built for fast deployment, Vida gives MSPs, telecom service providers, and enterprises the tools to build, deploy, and manage AI agent workforces across voice, text, email, and chat, with the visibility, control, and compliance required to operate at scale.
"It gives me great pleasure to recognize Vida as a 2026 recipient of TMC's MSP Today Product of the Year Award for their innovative AI agent operating system," said Rich Tehrani, CEO of TMC. "Our judges were thoroughly impressed not only by the strength and features of the product, but by Vida's commitment to the Channel—empowering partners to deliver exceptional service and drive meaningful results for their clients."
About Vida
Vida is an AI agent operating system that enables businesses to build, deploy, manage, and monetize AI agents capable of running business operations and communications. The platform is LLM-agnostic, orchestrating Vida's proprietary technology with leading large language models and other ancillary AI technologies, including voice, transcription, and OpenClaw, to deliver intelligent, full-stack agents across industries. Vida serves direct enterprise customers and a global network of resellers, agencies, and partners. For more information, visit vida.io.
About MSP Today
MSP Today is the premier online destination for MSPs (Managed Service Providers) and IT service providers worldwide. As the industry's leading web portal, we are committed to delivering timely and relevant news, cutting-edge product information, and invaluable insights to empower MSPs and IT professionals to thrive in today's rapidly evolving technology landscape. At MSP Today, we understand the challenges faced by MSPs and IT service providers in navigating the complexities of the modern business environment. Our dedicated team of expert journalists and industry analysts bring you the latest trends, best practices, and industry thought leadership to help you stay ahead of the curve. Whether you're seeking in-depth articles on emerging technologies, comprehensive product reviews, or actionable tips to optimize your IT services, MSP Today is your go-to resource for all things MSP-related. Join our vibrant community today and unlock the knowledge, resources, and networking opportunities to propel your MSP business to new heights. Follow MSP Today on Twitter or join our LinkedIn group. Subscribe or visit www.msptoday.com.
ABOUT TMC
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.
TMC also provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
TMC Contact:
Stephanie Thompson
Manager, TMC Awards
203-852-6800
sthompson@tmcnet.com
Vida Contact:
Illume PR for Vida
vida@illumepr.com

Vida is the AI Agent Operating System — a platform for building, selling, and managing AI capable of managing operations and running communication for a business.
All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.
An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.
A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.
Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.
To create a Vida agent simply describe what you want your agent to do, choose a number, and you’re ready to go. Vida’s no-code interface handles the rest. No setup complexity, no coding required.
Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.
Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it’s always answered.
Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.
No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.
Yes. Vida signs BAAs and Vida’s infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.
Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.
Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.
Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.
Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.
Vida Operator is another named used to refer to the Vida AI Agent ability to perform workflow and operations. All Vida Agents are OpenClaw compatible, and come out of the box with skills and templates allowing them to handle a variety of workflow tasks. Those tasks included, but aren't limited to: browser control, CRM automation, messaging, task management, data retrieval, social engagement.
OpenClaw is an open-source, autonomous AI agent that runs typically runs locally on a user's machine (PC/VPS) to automate tasks and execute shell commands. Vida AI Agents are compatible with OpenClaw and can do anything OpenClaw AI agents can do. However, it is important to note that unlike OpenClaw, Vida AI Agents are deployed in the cloud surrounded by an enterprise-grade secure environment, and they do not need to be deployed unsecurely, on your local machine.
Yes. Vida AI agents are capable of handling simple and complex workflows for business. Vida agents are equipped with their own computer, browser, memory, and the tools need to perform most any task a person can do.