Leading Channel Outlet Honors Vida for Empowering Businesses with AI-Powered Communication
AUSTIN, Texas, Nov. 18, 2025 /PRNewswire/ -- Vida, the leading AI phone agent operating system for enterprises, today announced that CRN®, a brand of The Channel Company, has recognized Vida as a 2025 Stellar Startup in the Networking/Unified Communications category.
Vida earned the distinction for pioneering lifelike, AI-driven voice automation that is transforming how businesses communicate. Built for the channel, Vida's platform enables partners to deliver next-generation customer experiences and build scalable, high-margin AI services that drive measurable growth.
"We're honored to be recognized by CRN as one of this year's Stellar Startups," said Lyle Pratt, CEO and Founder of Vida. "Vida was built with MSPs, telecom providers, and SaaS enterprises in mind, and their success delivering AI-powered communication to customers has been central to our growth. Together, ushering in a new era of intelligent, automated communication that's redefining how businesses connect with their customers."
Founded by telecom industry veterans, Vida provides advanced AI solutions that empower businesses to streamline and automate customer interactions, boosting revenue and enhancing productivity. The company's AI agents handle complex business functions, including customer service calls and texts, lead qualification, scheduling, sales, and more, allowing teams to focus on growth while delivering a seamless customer experience. Vida partners with telecom providers and managed service providers to deliver enterprise-grade AI solutions across a range of industries.
"We're excited to recognize the forward-thinking companies featured on this year's Stellar Startups list," said Jennifer Follett, Vice President, U.S. Content, and Executive Editor at CRN, The Channel Company. "This honor highlights each organization's commitment to tackling IT channel challenges, driving innovation through cutting-edge technologies and empowering partner success. We can't wait to see how they continue to shape the future of the industry."
The prestigious list highlights fast-rising technology vendors that are driving innovation and fostering growth in the IT channel with groundbreaking products. This annual list helps solution providers make informed strategic decisions and discover technologies and services that strengthen their portfolios and drive success.
To learn more about Vida's AI-powered solutions, visit https://vida.io/.
About Vida
Vida is the leading AI phone agent operating system, transforming the way businesses communicate and operate. Founded by telecom veterans, its platform enables enterprises to create, deploy, manage, sell, and scale AI agents that automate key functions such as customer service, lead qualification, scheduling, and sales. Leveraging advanced AI technology, Vida delivers lifelike, low-latency voice interactions for real-time, engaging conversations. For more info, please visit https://vida.io/.
About The Channel Company
The Channel Company (TCC) is the global leader in channel growth for the world's top technology brands. We accelerate success across strategic channels for tech vendors, solution providers and end users with premier media brands, integrated marketing and event services, strategic consulting, and exclusive market and audience insights. TCC is a portfolio company of investment funds managed by EagleTree Capital, a New York City-based private equity firm. For more information, visit thechannelco.com.

Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you’re a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.
All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.
An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.
A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.
Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.
To create a Vida agent simply describe what you want your agent to do, choose a number, and you’re ready to go. Vida’s no-code interface handles the rest. No setup complexity, no coding required.
Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.
Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it’s always answered.
Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.
No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.
Yes. Vida signs BAAs and Vida’s infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.
Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.
Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.
Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.
Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.