Your questions about Vida’s AI workforce, answered

Vida is the AI Workforce OS for Business. It brings together AI employees who communicate with customers, work in business software, and complete tasks toward your goals. You can configure their roles, connect your systems, and review their work in one platform.

An AI employee is an AI agent configured for a business role, such as receptionist, appointment scheduler, or customer support representative. They use your instructions, business knowledge, and connected tools to handle assigned work.

An AI employee can do more than respond to questions or take a message. Depending on the workflow and systems you connect, they can qualify a lead, book an appointment, update a record, or carry out the next step in your business software.

Start with a recurring task that has a clear outcome, such as answering missed calls, qualifying new leads, or scheduling appointments. Explore our AI workforce to find a role, or request a demo so we can help match the right workflow to your business.

Select Get Started and tell us about your business. Our team will help you choose an AI employee and review the workflow, systems, and setup you need. Configure the employee’s knowledge and instructions, test the workflow, and then put them to work.

You can request a demo to see an AI employee in action and discuss your use case. Before launch, test the configured workflow with representative questions, tasks, and handoffs so you can review how it works for your business.

Setup depends on the role, workflow, and systems involved. We may need business information, approved answers, routing and scheduling rules, and access to the tools the employee will use. Integrations, messaging registration, and more complex workflows can add time. We’ll review the scope with you before launch.

Vida supports integrations, APIs, and webhooks, along with computer use for configured browser workflows. Compatibility depends on the application, available access, and the task you need completed. Share your systems with our team so we can confirm the best approach.

Yes. When the appropriate integration or workflow is configured, an AI employee can capture information and update business records. That might include contact details, qualification results, appointment information, or follow-up notes. The available actions depend on your system and the access you provide.

For phone workflows, you can use a Vida number to reach your AI employee. You may also be able to route calls from your existing business number to Vida. Our team can help confirm the options for your phone system and workflow.

You can route calls from an existing business number to your AI employee using supported forwarding or phone-system routing. That can include after-hours or overflow coverage, depending on your provider and setup. Forwarding calls does not automatically forward text messages.

Yes. Vida offers setup and managed services for businesses who want help configuring and maintaining their AI employees. The work included and any separate fees depend on the service scope. Our team will outline the responsibilities and pricing in your quote.

Your total depends on your plan, selected AI employees, usage, and any optional features or services. AI tokens, voice, and messaging are usage-based charges. See the pricing page for current plans and rates, or contact our team for a quote tailored to your workflow.

Included AI employee access, features, and monthly usage vary by plan. Optional features, additional employees, phone numbers, and managed services may have separate charges. The pricing page and your quote identify what is included.

Business plans include a monthly dollar allowance for AI tokens, voice, and messaging. The allowance is shared across agents in your organization. Unused included usage does not roll over. Starter has no included allowance, so usage is billed as you go.

Your AI employees continue working. Usage above your monthly allowance is billed at the applicable usage rates, with overage billed after the month ends. Review the current rates and your agreement for the terms that apply to your organization.

There is no plan or platform setup fee. One-time setup fees may apply to selected AI employees and add-ons, depending on the configuration and work required. We’ll itemize those fees in your quote before you get started.

Yes. You can add AI employees and features as your needs grow. Additional recurring fees, usage, and setup charges may apply. Our team can help you choose the right roles and confirm the pricing and activation date.

Refund and cancellation terms are governed by the terms and agreement that apply to your subscription. Review your order form and Vida’s Terms, or contact our team with a billing question.