Talk to Our AI
Captures after-hours requests
Answer calls and messages when your office is closed or your team is busy, so service requests reach the next step.
Request captured
AC not cooling · 9:42 PM
Work order created
Address, issue & access notes
Dispatch handoff
On-call team notified
AI Service Dispatcher
Your AI employee who turns calls into work orders.
Answer service calls 24/7, capture every job detail, and route the right handoff. Your AI service dispatcher keeps requests moving while your team focuses on the work.
As seen on
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AI Service Dispatcher - Hero
WHY VIDA
Keep dispatch moving. Day and night.
Collects complete job details
Capture the customer’s name, location, issue, urgency, and access instructions using your approved intake questions.
Keeps customers informed
Send request confirmations and approved status updates by text or email, so customers know what happens next.
Records every service request
Review transcripts, recordings, and summaries to see what was requested, what happened, and what needs attention.
Escalates the right handoff
Route urgent requests and exceptions to your dispatcher or on-call team with the details they need to take over.
Creates work orders in your systems
Use connected software to create service requests, update records, and coordinate the next step while the conversation is happening.
FOR YOUR INDUSTRY
Service coordination across industries
Telehealth
Capture requests for a care team callback and route them to the right person.
Auto Dealerships
Collect vehicle and service details, coordinate the next step, and keep customers updated.
Property Management
Capture resident maintenance requests, create work orders, and notify the right team.
Health Clinics
Collect service requests and route them to your front desk with clear context.
Legal
Capture client requests and route follow-up to the right member of your team.
Home Services
Capture job details for HVAC, plumbing, and electrical work, then route the next step.
FAST & EASY
Set up around your dispatch rules.
Define your service area, intake questions, operating hours, and escalation rules. Connect the systems needed for your workflow, test routine and urgent requests, then send after-hours or overflow calls to your AI dispatcher.
TRUSTED
Safe and secure.
SOC 2 Type II compliant.
Handle customer details and connected service workflows on Vida’s SOC 2 Type II compliant platform. Define what your AI dispatcher can do and when your team should take over.
EXPERT MANAGED
Fully managed by our experts or do it yourself.
Have our experts set up and manage your AI dispatcher, or build and refine the workflow yourself in Vida. You control intake questions, work-order requirements, customer messages, and when requests reach a person.
FAQS
Have questions? We have answers.
What does an AI service dispatcher do?
Your AI dispatcher answers service calls and messages, collects job details, creates requests in connected software, and routes the next step using your rules. It can also send approved customer updates and hand off exceptions with context.
How does it handle urgent requests?
You define the questions and escalation rules for urgent requests. Your AI dispatcher follows those rules to notify or transfer to the right person. Your team controls priority decisions, emergency procedures, and exceptions.
Can it work with our field service software?
We’ll review your service software and workflow during setup and confirm the connections needed to create work orders, update records, and coordinate handoffs. Supported actions depend on your systems and approved access.
Can it cover after-hours calls and keep customers updated?
Yes. Configure it for after-hours, overflow, or round-the-clock intake. It can confirm a request and send approved updates by text or email. Measure captured requests, completed work orders, and successful handoffs through conversation logs and outcomes.
Put AI dispatch to work for your business
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