Talk to Our AI
Re-engages dormant customers
Reach out to past customers and quiet leads with relevant, approved messaging that starts the conversation again.
Win-back call
Past customer · Reconnected
Return visit booked
Friday · 11:00 AM
Follow-up text
Appointment confirmed
AI Customer Reactivation Agent
The AI employee who reactivates lost customers.
Re-engage dormant customers, uncover renewed interest, and book the next step. Your AI employee follows up by phone, text, and email so your team can focus on the customers ready to return.
As seen on
https://cdn.prod.website-files.com/68d957b05eafae8152995809/6ac583af259470e0b1f73344_vida-home-hero.mp4
AI Customer Reactivation - Hero
RESULTS
55% Increase
Meeting confirmations
“Vida is helping us achieve higher confirmation rates, fewer cancellations, and scalable throughput.”
Heather Krapf · Operations, VP Medicare Express
WHY VIDA
Give every customer a reason to return.
Identifies renewed interest
Ask the right questions to understand what has changed, what customers need, and whether they’re ready to take the next step.
Follows up across channels
Continue win-back conversations by phone, text, and email using your approved timing and follow-up rules.
Tracks every outcome
Review conversations and see who re-engaged, who booked, and which opportunities need attention from your team.
Hands off ready customers
Connect interested customers to the right person with the context your team needs to pick up the conversation.
Books and updates records
Use connected business software to book the next step and record customer responses without extra data entry.
FOR YOUR INDUSTRY
Win back customers in your industry
Telehealth
Reconnect with eligible patients who expressed interest in a virtual visit and help them book the next step.
Auto Dealerships
Re-engage past buyers and quiet leads to book test drives, sales conversations, or return service visits.
Property Management
Follow up with inactive leasing inquiries, identify renewed interest, and book property tours.
Health Clinics
Reach eligible past patients with approved outreach and help them schedule their next appointment.
Legal
Reconnect with prospective clients who paused their inquiry and schedule the right consultation.
Home Services
Bring past customers back for maintenance, seasonal services, and unfinished project inquiries.
FAST & EASY
Easy to set up and get started.
Choose the customers or leads you want to reconnect with. Add your business details, approved offers, and outreach rules, then connect the tools your workflow needs. Test a few conversations before launching your first win-back campaign.
TRUSTED
Safe and secure.
SOC 2 Type II compliant.
Put your AI reactivation employee to work on Vida’s SOC 2 Type II compliant platform. Define approved messaging, contact preferences, and when outreach should stop, so your campaign follows your business rules.
EXPERT MANAGED
Fully managed by our experts or do it yourself.
Let our experts help set up and manage your reactivation workflow, or build and refine it yourself in Vida. You choose the audience, messaging, follow-up rules, and handoff criteria. Start with one campaign and improve it using real conversation outcomes.
FAQS
Have questions? We have answers.
What is AI customer reactivation?
AI customer reactivation helps you reconnect with past customers and dormant leads. Your AI employee reaches out, answers questions, identifies renewed interest, and helps interested people book or reach your team.
Who should we contact first?
Start with a focused group, such as past customers due for another visit or leads who went quiet. Use your CRM status and inactivity signals to choose the audience, and confirm contact permissions and exclusions before launching.
Can it work with our CRM and booking tools?
We’ll review your CRM, calendar, and workflow during setup and confirm the connections required. Depending on your setup, your AI employee can record responses, book appointments, and route interested customers to your team.
How do we measure win-back results?
Track renewed interest, booked appointments, and completed handoffs. Review the associated conversations and connect CRM outcomes to your campaign to understand which customers returned and what led them back.
Try it with your business
Get StartedCustomer-Reactivation
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