What is a Vida AI Receptionist Agent?

A Vida AI Receptionist Agent answers inbound calls and texts, captures the reason for contact, completes approved front-desk tasks, and routes exceptions to the right person or workflow.

Can the agent provide 24/7 or after-hours coverage?

Yes. The agent can provide 24/7, after-hours, weekend, and overflow coverage according to the hours, channels, consent rules, and escalation paths you approve.

What customer details can the agent capture?

The agent can collect approved details such as name, contact information, intent, urgency, account or location information, and any fields your team requires before booking or routing.

Can the agent book or reschedule appointments?

Yes. With access to your connected scheduling system, the agent can offer approved times, book or reschedule appointments, and record the outcome using your availability and appointment rules.

Can the agent route or transfer calls?

Yes. Your team defines the routing criteria. The agent can transfer qualified callers, route requests by department or location, or escalate complex situations with the captured context attached.

What questions can the agent answer?

It can answer routine questions using the approved information you provide, including hours, locations, services, availability, policies, and next steps. Out-of-policy questions are escalated.

Can the agent update my CRM or other systems?

Yes. With the permissions you provide, the agent can create or update approved records, add notes and dispositions, and record bookings, transfers, and follow-up tasks.

How do I measure the agent's performance?

Common measures include response time, calls and texts handled, details captured, appointments booked, transfers completed, routine requests resolved, exceptions escalated, and missed opportunities recovered.

Can I use my existing phone number?

Yes. You can forward calls from your existing number to Alice, so customers keep using the number they know. Text messages are handled through your dedicated Vida number.

How do I get started?

Start with a discovery call. Vida scopes a pilot around your workflows, builds your agent, and demos it with your team before going live. Custom agent builds typically take 2–10 business days.

What systems does Vida integrate with?

Vida connects to calendars, CRMs, ticketing systems, and webhooks, with native connectors and API support for custom integrations. We'll confirm the connections your workflow needs during discovery.

What happens when the agent can't handle a request?

You define the escalation rules. Alice can route calls or make warm transfers to the right person, passing along the details already captured so your team can take over with context.

How much does it cost?

Vida starts with a scoped pilot, with investment beginning at $1,500. You approve the plan and cost before the build, and the pilot cost credits toward your first month in production.